REMOTE ASSIST
GoView can connect to your desktop or mobile device to provide remote assistance with configuring and troubleshooting your system. While providing phone assistance your technician will determine if a remote support session will be the best way to resolve the issue and will provide instructions on getting connected.
AUGMENTED REALITY SUPPORT
*AR support is an advanced feature we typically use to support dealers, resellers, and technicians.
GoView provides next generation field support of our products. Your phone becomes our eyes as we guide you through complex field repairs and troubleshooting.
GV STATUS
GoView monitors the real-time status of all units to prevent down time and provide an early warning if repairs are needed. You can see the location and status of all units and receive alerts if a trouble condition arises. Real-time monitoring includes:
- NETWORK SPEED
- LTE SIGNAL
- CAMERA CONNECTIVITY
- GPS LOCATION
- UNAUTHORIZED MOVEMENT OF UNIT
- BATTERY STATUS
- CHARGING STATUS
- SOLAR STATUS
- TROUBLE CONDITIONS
TRAINING
GoView provides many training options. As part of our onboarding process for new clients we provide one-on-one training to ensure your have full access to all the features of your system. We can also provide training and support to your employees and teams. Use the link below to schedule a training session.
